Pennies, Places, and Paws Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition or is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Non-returnable items:

  • Digital Products
  • Customized Products

If you find an issue with either the digital products or customized products please contact us at Tiffany@penniesplacesandpaws.com so we can try to resolve it for you.

Refunds

Please send us an email at Tiffany@penniesplacesandpaws.com if you want to request a refund before you ship the product back to us.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account or credit card as it may take some time before your refund is officially posted.

If you still have not received your refund yet, please contact us at Tiffany@penniesplacesandpaws.com

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Tiffany@penniesplacesandpaws.com and get confirmation before shipping your item.

Shipping Returns

To return your product, you should mail your product to:

Pennies, Places, and Paws LLC

P.O. Box 141264

Toledo, Ohio 43614

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at Tiffany@penniesplacesandpaws.com for questions related to refunds and returns.